Watch Technician | Retail | AlFuttaim Watches & Jewellery, Dubai — Dubai

Overview Of The Role:

The Watch Technician is responsible for performing high-quality repairs and maintenance on watches and clocks, ensuring customer satisfaction through excellent after-sales service. The role is crucial in achieving the set service targets and supporting the sales department by delivering efficient and reliable repair services. This position requires a meticulous approach to work, with a strong focus on technical expertise and customer service, ensuring that all repairs meet the required quality standards.

What You Will Do:

Technical Services

Perform professional and technical repairs of watches and clocks to industry standards.

Evaluate and provide technical estimates regarding the authenticity and reparability of watches.

Verify and monitor quality control checks to ensure service standards are met.

Consolidate technical issues and provide feedback to improve service efficiency.

Follow up and manage technical documentation to maintain accurate service records.

Skills

Required Skills To Be Successful:

Technical proficiency in watch and clock repairs.

Ability to estimate and verify watch authenticity and reparability.

Proficiency in quality control and technical documentation.

Strong communication and customer service skills.

What Qualifies You For The Role:

Completed 10th Standard education.

5 or more years of experience in a Service Technician role, particularly working with watches and clocks.

Sound knowledge of watches and the watch industry.

Proficiency in MS Excel and Word.

Excellent customer interaction skills and ability to communicate effectively.

Strong self-motivation and ability to work independently.