NOC Engineer ( L1 & L2 )-Direct Hire with Family Status - KSA — Riyadh

Dear Friend,

Greetings from... Zyagulf Information Technology, UAE

About us:

Zyagulf Information Technology is a global IT consulting and solutions provider that offers dynamic end to end business solutions to various enterprises with high quality of services in emerging technologies and an impressive command of industry expertise and leading technology capabilities with fully integrated on-site, off-site, offshore and blended delivery methodologies.

Zyagulf recruits NOC Engineer - L1/L2 Support with 2 to 4/4 to 6 years of Data Center infrastructure and/or Telecom Connectivity network experience

to one of our reputed clients located in Riyadh KSA.

Requirement:

Employment: Direct Hire by our client

Qualification : Any relevant IT degree

Work Location : Riyadh KSA

Experience : Min 2 to 4 years

Skills: Network Operations Center (NOC) Engineer – Level 1 (L1), DCIM, NMS, OSS, Sub‑Sea NMS, IPOPs, IX, OTN, Ciena 6200 (MCP)

Joining Time : ASAP/ immediate / 15 to 20 days

Domain: Data

Center infrastructure and/or Telecom Connectivity networks

Nationality: Any

Preferred :  Already in KSA (Transferable IQAMA)

Benefits: Family Status + Medical Insurance (Self + Spouse + Up to 3 Children)

Job Description:

Role :  Network Operations Center (NOC) Engineer – Level 1 (L1)

The NOC L1 Engineer is responsible for 24x7 monitoring, incident detection, basic troubleshooting, and escalation support for Data Center and Connectivity infrastructure. The role focuses on real‑time surveillance, ticket management, coordination with stakeholders, and operational reporting to ensure service availability and SLA compliance.

Key Responsibilities

Monitoring & Surveillance

Monitor infrastructure health and alarms through DCIM systems (Data Centers) and NMS/OSS platforms (Connectivity).

Perform continuous surveillance of network elements including Sub‑Sea NMS, IPOPs, IX, OTN, and related systems.

Identify faults, anomalies, and service degradations proactively.

Incident & Trouble Ticket Management

Create, assign, dispatch, and track trouble tickets based on alarms and fault notifications.

Ensure incidents are logged accurately with proper classification and priority.

Escalate issues to L2/L3 teams as per defined escalation matrices and SLAs.

Troubleshooting & Fault Management

Conduct initial troubleshooting, fault isolation, and remote fault management based on available tools and procedures.

Support equipment failure investigations using NMS data and dashboards.

Coordination & Communication

Liaise with internal teams, service providers, vendors, international carriers, and consortium NOCs as required.

Provide timely updates to stakeholders during incidents and follow established communication protocols.

Reporting & Documentation

Prepare and maintain reports on Trouble Tickets, Root Cause Analysis (RCA), fault trends, and operational dashboards.

Ensure accurate documentation of incidents, actions taken, and resolutions.

Required Skills & Qualifications

Basic understanding of Data Center infrastructure and/or Telecom Connectivity networks.

Familiarity with DCIM, NMS, and OSS systems.

Hands-on in Ciena 6200 (MCP)

Knowledge of ticketing systems and incident management processes.

Strong monitoring, analytical, and communication skills.

Willingness to work in 24x7 shift operations.