NOC Engineer (Team Lead) - Direct Hire with Family Status - KSA — Riyadh

Dear Friend,

Greetings from... Zyagulf Information Technology, UAE

About us:

Zyagulf Information Technology is a global IT consulting and solutions provider that offers dynamic end to end business solutions to various enterprises with high quality of services in emerging technologies and an impressive command of industry expertise and leading technology capabilities with fully integrated on-site, off-site, offshore and blended delivery methodologies.

Zyagulf recruits NOC Engineer – Team Lead with 6 to 10 years of Data Center Colocation & Connectivity Services experience and Minimum 2-3 years leading NOC teams

to one of our reputed clients located in Riyadh KSA.

Requirement:

Employment: Direct Hire by our client

Qualification : Any relevant IT degree

Work Location : Riyadh KSA

Experience : Min 6 to 10 years with minimum 2-3 years leading NOC teams

Skills: Network Operations Center (NOC) Engineer – Team Lead, Lead 24x7 NOC operations, ITIL Foundation, Cisco CCNA / CCNP, Juniper JNCIA / JNCIS,  Fortinet NSE, Aruba Certifications, CDCP, CDFOM

Joining Time : ASAP/ immediate / 15 to 20 days

Domain: Data Center Colocation & Connectivity Services

Nationality: Any

Preferred :  Already in KSA (Transferable IQAMA)

Benefits: Family Status + Medical Insurance (Self + Spouse + Up to 3 Children)

Job Description: Network Operations Center (NOC) – Team Lead with Data Center Colocation & Connectivity Services

Role : Network Operations Center (NOC)

Purpose : NOC Team Leader is responsible for managing the operational health, monitoring, incident response, and technical support activities for Data Center and Connectivity services. The role ensures network availability, rapid incident resolution, technical escalation management, and continuous service improvement while maintaining compliance with operational standards.

Key Responsibilities

NOC Operations Management

Lead 24x7 NOC operations.

Ensure continuous monitoring of:

Data Center Infrastructure

Network Services

Connectivity Services

Cloud Connectivity Platforms

Managed Services Environments

Manage shift handovers and operational continuity.

Incident & Major Incident Management

Lead technical incident response activities.

Act as Incident Manager during major outages.

Coordinate with:

Network Engineering Teams

Data Center Operations

Vendors

Service Delivery Teams

Drive service restoration within SLA commitments.

Technical Leadership

Provide Level 2 operational guidance to NOC engineers.

Review incident diagnostics and troubleshooting plans.

Support root cause investigations and corrective actions.

Ensure proper escalation to engineering teams when required.

Monitoring & Event Management

Manage proactive monitoring tools.

Ensure effective alarm management and event correlation.

Reduce false positives and alert fatigue.

Improve monitoring efficiency and visibility.

Problem Management

Analyze recurring incidents.

Lead Root Cause Analysis (RCA) discussions.

Implement preventive and corrective actions.

Capacity & Availability Management

Monitor service availability trends.

Review network utilization and performance metrics.

Identify risks affecting service reliability.

Reporting & Governance

Prepare operational reports covering:

Availability

MTTR

Incident Trends

Network Performance

Service Reliability

Support customer reviews and audit activities.

Team Leadership

Lead and mentor NOC Engineers and Analysts.

Develop technical training plans.

Drive technical skill enhancement programs.

Experience

6-10 years in NOC Operations or Network Operations.

Minimum 2-3 years leading NOC teams.

Strong experience supporting:

Data Center Operations

ISP / Telecom Networks

Enterprise Connectivity Services

Managed Network Services

Experience in Major Incident Management.

Preferred Certifications

IT Service Management

ITIL Foundation

Networking

Cisco CCNA / CCNP

Juniper JNCIA / JNCIS

Fortinet NSE

Aruba Certifications

Data Center

CDCP

CDFOM

Key Technical Skills

Network Monitoring Tools, SolarWinds, PRTG, Zabbix, ManageEngine OpManager, SNMP Monitoring, TCP/IP Networking, Routing & Switching, WAN / MPLS, Internet Services, VPN Technologies, Data Center Operations.

Key KPIs

Network Availability (%)

Mean Time to Detect (MTTD)

Mean Time to Resolve (MTTR)

Major Incident Resolution Time

SLA Compliance

Repeat Incident Reduction

Alert Response Time

Service Reliability