Call Center Agent — Jeddah

Job Purpose:

• To provide prompt, efficient, and professional customer service by addressing inquiries, resolving issues, and offering information about automotive products and services.

Job Accountabilities:

• Respond to customer inquiries via phone, email, or chat regarding automotive products, services, and policies.

• Process customer orders, returns, and exchanges efficiently and accurately.

• Escalate complex issues to appropriate departments or supervisors when necessary.

• Maintain up-to-date knowledge of automotive products, promotions, and company policies.

• Document all customer interactions in the company's CRM system for future reference and analysis.

Skills

Experience :

• 0-2 years of experience in customer service, preferably in a call

center environment. Experience in the automotive industry is a plus

but not required.

Required Competencies:

• Customer Focus

• Communication

• Attention to Detail

• Stress Tolerance

• Continuous Learning

Education:

High school diploma or equivalent (mandatory) Associate's degree in Business, Customer Service, or related field is a plus.