Customer Service Adviser — Dubai

Customer Service Advisor (UAE National)

Dubai, UAE

Hybrid working – 4 days working from home, 1 day in the office

Permanent

6 hours per day, 5 days per week

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

ESSENTIAL CRITERIA – please only apply if you have the following:

-Must be a UAE National with family book (that can be provided)

-Must hold a University Degree (with certificate that can be provided)

Role Overview

We are looking to add Customer focused representatives to join our telephone based servicing team. These roles join a dedicated customer team within our partner in Dubai.

We service our customer globally around the clock. We ask that you be able to work 6 hour shifts (30 hours a week) between 08:00 – 17:00 including occasional weekends and public holidays.

What you will do

Support customers with their enquiries about their policies

Member correspondence either by phone or by writing following appropriate investigation, in line with policy

Make changes to memberships according to policies

Reissuing and tracking members’ documents

Making manual collections from customers’ credit cards

Deal with billing inquiries.

Raising manual credit notes and invoices when needed

Issue payment receipts for members and group payments

Deal with providers (i.e Brokers) that may have any queries

Take responsibility for ensuring that the system records are accurate and up to date

Ensuring members’ contact details are up to date

Provide support to other internal Departments to overcome cultural and language barriers.

Coordinate with Service Partners to set medical treatments up

Handle members complaints and investigate

What you will bring

Must be a UAE National with family book (that can be provided)

Must hold a University Degree (with certificate that can be provided)

Previous training in a medical environment

Previous experience within Health Insurance experience within the UAE is essential.

Understanding of UAE Health Insurance regulations

Able to demonstrate a focus on excellent customer service within an insurance setting

Experience in working with procedures

Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.

Must have excellent verbal and written English

Be able to work 6 hour shifts between 08:00 – 17:00 including occasional weekends and public holidays.

Skills

ESSENTIAL CRITERIA – please only apply if you have the following:

-Must be a UAE National with family book (that can be provided)

-Must hold a University Degree (with certificate that can be provided)