Operations & Marketing Coordinator — Dubai

The Operations & Marketing Coordinator is responsible for supporting the operational efficiency, facility management, vendor coordination, IT support coordination, and marketing activities of Elvira Executive Business Center.

The role focuses on ensuring that the business center operates smoothly, maintains premium standards, and strengthens its market presence through effective marketing initiatives. This is primarily a back-office role with limited customer-facing responsibilities.

The position will play a key role in maintaining operational excellence, supporting business growth, enhancing brand visibility, and promoting Elvira's services to its target market.

Key Responsibilities

Operations Management (50%)

Facilities & Maintenance Coordination

Coordinate preventive and corrective maintenance activities for all business center facilities.

Monitor maintenance requests and ensure timely completion by contractors and service providers.

Conduct regular inspections of offices, meeting rooms, common areas, reception areas, and shared facilities.

Track maintenance schedules, warranties, and service contracts.

Coordinate repairs, upgrades, and operational improvement projects.

Ensure facilities are maintained to premium business center standards.

Vendor & Contractor Management

Coordinate and manage relationships with:

Building management

Cleaning contractors

Maintenance contractors

Security service providers

IT service providers

Internet and telecommunications providers

Office equipment suppliers

Responsibilities include:

Monitoring service quality

Coordinating service schedules

Following up on service requests

Maintaining contractor records

Assisting with contract renewals and quotations

IT & Infrastructure Coordination

Act as the primary liaison with external IT support providers.

Coordinate troubleshooting and resolution of technology-related issues.

Monitor internet, telephone, Wi-Fi, and telecommunications services.

Maintain records of IT assets and equipment.

Support implementation of new technology systems and operational tools.

Coordinate workstation setup requirements and office technology needs.

Procurement & Inventory Management

Manage procurement requests for operational requirements.

Maintain inventory records for office supplies, consumables, furniture, and equipment.

Monitor stock levels and coordinate replenishment.

Obtain supplier quotations and support purchasing processes.

Assist in managing operational expenses and cost-control initiatives.

Operational Reporting

Prepare and maintain:

Weekly operations reports

Maintenance tracking reports

Vendor performance reports

Inventory reports

Asset registers

Operational improvement recommendations

Compliance & Quality Standards

Ensure compliance with all operational procedures, legal requirements, regulatory obligations, and critical deadlines applicable to the business center.

Monitor adherence to established SOPs and operational standards.

Support health, safety, and facility compliance requirements.

Maintain operational documentation and records.

Identify opportunities for operational improvements and efficiencies.

Recommend and implement process enhancements that improve service delivery and operational performance.

Marketing Management (50%)

Digital Marketing Management

Manage and coordinate Elvira's digital presence across:

LinkedIn

Google Business Profile

Company website

Email marketing platforms

Online business directories

Commercial property listing platforms

Responsibilities include:

Content planning and scheduling

Posting and publishing content

Monitoring engagement

Updating business information

Maintaining brand consistency across all channels

Content Creation

Develop and coordinate:

Marketing brochures

Corporate presentations

Service brochures

Business center announcements

Office availability updates

Event promotions

Email newsletters

Digital marketing materials

Promotional campaigns

Brand Management

Ensure consistent branding across all marketing materials.

Maintain brand standards and corporate identity.

Coordinate photography, videography, and promotional content.

Assist in developing marketing assets that support the premium positioning of Elvira Executive Business Center.

Marketing Campaigns

Coordinate and execute:

Email marketing campaigns

LinkedIn marketing initiatives

Digital advertising support campaigns

Business community outreach initiatives

Corporate awareness campaigns

Promotional activities for meeting rooms, boardrooms, virtual offices, and business center services

Events & Community Engagement

Coordinate and promote:

Business networking events

Corporate breakfasts and seminars

Tenant engagement activities

Open-house events

Industry networking opportunities

Strategic partnership initiatives

Marketing Analytics & Reporting

Monitor and report on:

Social media growth and engagement

Website traffic and performance

Marketing campaign results

Lead generation activity

Inquiry sources

Marketing return on investment

Prepare monthly marketing performance reports and recommendations.

Process Development & Documentation

Develop, implement, and maintain Standard Operating Procedures (SOPs) for business center operations.

Document operational workflows, service standards, and administrative procedures.

Create and update process manuals, checklists, templates, and operational forms.

Ensure operational procedures are consistently followed across all departments.

Review and improve existing processes to enhance efficiency, service quality, and operational controls.

Support the implementation of best practices for customer service, facilities management, administration, and business center operations.

Maintain an organized repository of operational policies, procedures, and supporting documentation.

Assist management in establishing operational standards that support Elvira Executive Business Center's premium positioning.

Qualifications

Education:

Bachelor's Degree in:

Marketing

Business Administration

Operations Management

Related disciplines

Experience:

Minimum 2–4 years of experience in:

Business center Operations coordination

Marketing coordination

Facilities management

Commercial real estate administration

Experience in Dubai is preferred.

Skills

Operational Skills

Facilities coordination

Vendor management

Project coordination

Procurement management

Inventory management

Administrative reporting

Process improvement

Marketing Skills

Social media management

Content creation

Digital marketing

Email marketing

Brand management

Event coordination

Marketing analytics

Technical Skills

Microsoft Office Suite

Google Workspace

Canva

LinkedIn Business

CRM systems

Website content management systems

Basic graphic design tools

Personal Competencies

Strong organizational skills

Attention to detail

Professional communication skills

Problem-solving ability

Time management

Initiative and accountability

Ability to manage multiple priorities simultaneously